At LightModern, your satisfaction is our highest priority, and we take pride in providing you with fast, dependable and safe delivery service. Each order is shipped within 2-9 days using one of our shipping methods:
Ground Shipping (FedEx, UPS or USPS)
Most small-to-medium sized orders will ship using
UPS, FedEx, or USPS Ground Services. LightModern will charge you actual shipping
and it is based on actual weight of products. Once your order is shipped
LightModern will email you a
tracking number so you can track the order and check on the delivery
date. Shipments usually arrive 1-6 business days from the time they
leave the warehouse.
* Excludes Daily Deal and Special Promotions
(Note: While LightModern does not require a signature on small parcel
deliveries, it is ultimately up to the driver's discretion. If delivery
without a signature is desired, it is advised you leave a note on the
door with appropriate instructions.)
Expedited Shipping Services are available including, Next Day, 2-Day,
3-Day Services. LightModern will not be liable for expedited
shipping charges due to delay in the lead time of an order. Expedited
shipping services are offered only to speed up the Transit Time.
We have no control over the in-house time of an order (time prior to
shipment) and do not guarantee or promise delivery dates. Therefore, we
request that our customers plan ahead and place timely orders that allow
for both in-house and the transit time. Lead times that are stated on
the product pages represent the Average time frame a manufacturer is
shipping their product and are not to be taken as a guarantee. Instead,
they should be used as a rough guideline for estimating the lead times.
Contact Customer Service to arrange for expedited shipping or Live
Truck Freight - Large items
Larger items will ship via truck freight. Items shipped freight are
delivered to curbside or driveway only and may incur an oversized item
surcharge; for any additional delivery needs or questions, please
contact our sales professionals or Live
Chat. Truck freight orders require that someone is available to
accept the delivery. Most carriers will contact you to set up a delivery
time, usually a 2-4 hour appointment window during normal business
If the carrier is unable to contact the customer, the customer will then
be responsible for any storage fees, freight charges back to the
manufacturer in addition to the original shipment expense.
Estimated transit time
On each product page we display the particular manufacturer's stated lead
time, which refers to the time from their receipt of your order to when it's
ready for pickup. This lead time does not factor time in transit with the
Standard Ground: 1-6 Days
Truck Freight: 2-7 Days
Outside the 48 States
Shipping to outside of the 48 States may be higher than calculated in your
shopping cart. LightModern customer service will notify you if the shipping
charge to Hawaii, Alaska, Canada or Puerto Rico will be higher than
calculated. If the shipment is going to another country, you will need to
get a quote from our customer service representative. Please note that
LightModern.com is not responsible for any taxes,
duties or fees including Brokerage fees and Customs that are associated with
any purchase. These additional charges are the responsibility of the
International Shipping Policy
LightModern.com have partnered with Bongo International to fulfill our
international orders. Bongo provides our international visitors with their
own US forwarding address. Once you have completed your order, we will ship
your items to the Bongo warehouse for export to your country. Your new US
address will allow you to purchase goods from other US retailers as well.
Consolidating all US purchases into one shipment can save you up to 82% off
typical international shipping rates.
About Estimated Shipping Times
At LightModern.com we do our best to provide you with
accurate shipping times for our products. The
times are estimates only.
The "Ships In" time is provided to LightModern.com by
each manufacturer and is an estimate
of the average number of business days it takes the manufacturer to process
your order and ship the item from their warehouse. These
shipping times are not a guarantee. If you have a time sensitive
project we recommend that you email our representative or Live
Chat and arrange expedited
Products marked "In Stock" are items that we have in stock or the
manufacturer has provided us a real time inventory feed for. These items
normally ship from the warehouse within two business days, however these
products are subject
to prior sale and availability and lead times are not guaranteed.
Occasionally, items shown to be in stock or available get pre sold, in this
case, you will be sent a email notification that your item is on backorder,
you have the option to continue to wait for that item, cancel your order for
a full refund, or select a different item to order. Custom
made products can have varying ship times and
we recommend ordering custom products well in advance to avoid project
LightModern.com is not liable for costs associated with
Damaged & Defective Goods Policy
At LightModern.com we understand that a product may get damaged in transit or, on
occasion, there may be a manufacturer product defect. Rest assured, we will
stand by you during this process and make sure we do everything we can to bring
it to a satisfying and timely conclusion- at no expense to you. For us to offer
this level of service, however, we need a little help from the customer in the
form of a detailed product inspection immediately upon delivery. This will make
things much easier if you decide to return the item.
Small Package Deliveries
For smaller UPS, FedEx or USPS deliveries that are damaged in transit, please
contact our customer service team immediately instead of refusing the
package. If damages are reported within 7 Days for UPS, FedEx or USPS
deliveries, we can file a claim on behalf of the customer and work to
quickly resolve it. Please be aware that replacements or refunds can be
hindered or denied if the customer fails to notify LightModern.com of defective
or damaged merchandise within two business days of receipt.
Large Package Deliveries
Immediate inspection is especially important when receiving large items
from LTL freight carriers. In this case, it is important to notate any damage
on the bill of lading or receipt when you sign for the delivery, even if the
package appears only slightly damaged. All damages should be reported to
LightModern.com within 48 hours of delivery.
Customers who sign for delivery and do not notate "damage" assume
responsibility if merchandise is damaged. If the product itself appears
significantly damaged, you may refuse delivery. Please notify LightModern of
refusal so we can anticipate the return and send out a new item.
LightModern.com will repair or replace the damaged or defective goods for no
additional charge. If a return is desired instead of replacement, the "Standard
Return Policy" above applies and there may be a restocking fee and our initial
shipping and handling costs will be deducted from the credit.
Failure to follow return procedure for the damaged item may result in a charge
for the free replacement item.
Returned items that are found to be in working condition or shipped as ordered
may not be eligible for a refund. In such a case LightModern will email you for
your decision on whether to ship the item back to you at your expense or be
refunded with a 30% restocking fee and store credit.
Please note that all promotional coupons offered on our website are limited to purchase of the following brands:
Dainolite, Elegant Lighting, PLC Lighting, Trend Lighting, Trans Globe Lighting